J.C. Christensen & Associates: Assisting a Major Hospital in Increasing Liquidity

Offering dedicated third-party debt collection services for the past 36 years, J.C. Christensen & Associates, Inc., emphasizes client-customized solutions. The firm recently worked with one major client, a leading Midwestern hospital with approximately $2 billion in revenue, in significantly increasing liquidity.

Dissatisfied with its existing collection agency and the level of compliance, customer service, and liquidation results, the hospital selected JCC as the accounts receivable management firm best positioned to meet its requirements. JCC went into action with a full team of trained recovery representatives to implement proven and patient-sensitive methods for increasing liquidation through debt recovery. Emphasizing respect and compassion, JCC professionals fostered a problem-solving environment in which tailored arrangements could be achieved with payers and patients.

A result of these sustained ACA International Professional Practices Management System-certified efforts was that the client hospital significantly boosted its bottom line. In particular, JCC decreases patient complaint volume, while increasing year-on-year collections by nearly 10 percent.

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